Terms and conditions



These terms and conditions apply to anyone making a booking with the The Stag and Hen Company. The group leader is responsible for ensuring that all group members are aware and adhere to the terms and conditions.



Privacy Policy

The Stag and Hen Company will only use your details to process your order with our suppliers for administration purposes and processing. We do not issue them to third parties for marketing purposes.



Bookings

To place your booking with The Stag and Hen Company the Group Leader is required to fill out the on-line booking form and pay your deposit of 50. The rest of the group will then have 2 weeks to confirm their place by paying a 20% deposit. The final payment is due together with your confirmed group size no less than 42 days prior to your event date. If full payment is not received by this date then we reserve the right to cancel your booking and cancellation charges will apply.
We do not charge for debit cards. Credit card payments are subject to a 2.5% card processing fee.



Individual Group Payments

If you are booking a package that includes accommodation you can choose to pay by our individual payment option and will have a secure payment page where each person can pay their own deposit and balance. There will be a 2 charge for each individual payment made.



Late Bookings

Bookings made less than 42 days of the event date are payable in full. Once you have filled in the on-line booking form and paid your 50 deposit we will check availability and confirm your booking. You will then have 2 days to pay your full outstanding balance.



Cancellations and amendments

If at any time you wish to cancel, you must inform us in writing and the following charges will apply.

More than 42 days from travel date - Deposit payments only.

42 - 14 days - 50% of total costs of your event.

Less than 14 days - 100%.


If you wish to amend the number of people on your booking, you may do so (subject to minimum group size) up to 42 days before your event in writing. Amendments less than 42 days before your event are at our discretion but will be subject to a minimum of 50% charge for each cancelled person. No amendments will be accepted less than 14 days from the date of travel. If a group member needs to cancel within 14 days of travel we will not be able to offer any refund. You should take out travel insurance that covers for cancellations.


If you wish to add extra persons to your booking within 14 days of travel you may do so subject to availability. Each person added will incur a charge of 20 plus any price increase at the time of booking.


If you wish to change any part of your booking after we have confirmed your booking and taken your deposit you may do so including but not limited to any of the following - Destination, Activities, Date or Times. Any changes made will be subject to availability and a charge of 25 per person. Changes to your booking cannot be made direct with the supplier and all changes must be made through The Stag and Hen Company.



Minimum group size

Each package is based upon a minimum number of persons in your group. This will be shown in the description. If your group size falls below this minimum you will still be able to take part but will be required to pay for the minimum group size shown in the description. Some activities require a minimum group size for the activity to take place. If your group size falls below the minimum required it will be classed as a cancellation.


Force Majeure

The Stag and Hen Company will not be liable for any loss or compensation for any unusual or unexpected circumstances beyond our control, which we could not have avoided. Force majeure means circumstances beyond our control (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of Government.


If for any reason we are unable to provide part of your event, we will offer an alternative. If you choose not to accept this alternative, we will issue a refund for that part of the event.



Descriptions of events

Information and descriptions given on this website and other literature used by The Stag and Hen Company are correct at the time of print. However, they may change slightly during the year particularly if we have more than one supplier.


Photographs are used for illustration purposes only and are intended as a guide. Duration and itineraries stated may vary depending on suppliers and the number of participants on the day and may indicate the time you are at the venue and not the time you are participating in an activity. The Stag and Hen Company do their utmost to ensure that activities are as described but cannot be held responsible for any variations due to change by suppliers in location, equipment used and itineraries. Exact details will be given at time of booking.


Hotel ratings used on this site do not relate to any particular association and are a guide to the facilities only. Please see package details for a more accurate description.


Standard accommodation will have a limited range of facilities and services, but will be clean. Bedrooms may have en-suite facilities.


Two star accommodation will have more comfortable bedrooms and be better equipped. Most will have en-suite facilities and colour TV.


Three star accommodation will possibly be a larger hotel, offering greater quality and range of facilities and services. All will have en-suite facilities and colour TV.


Four star accommodation will have superior comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC. The hotel will have spacious public areas and should have a restaurant and bar area.



All prices quoted on the website are subject to availability and may fluctuate depending on the date of your event.

Please contact one of our advisers to check for special offers, late availability and for prices at peak times.



Money paid to us

As required by law under The Package Travel, Package Holidays and Package Tours Regulations 1992 (SI 1992 No 3288), all monies paid to us is held in a separate trust account for your safety and reassurance. These arrangements ensure that payments made by you for your weekend would be refunded in the unlikely event of insolvency.



Restrictions

Some activities may have specific requirements in order to participate regarding health, height, weight or other requirements.

The minimum age for all activities and venues is 18 years (unless shown in the individual description). If anyone in your group looks younger than 21 they should carry photo i.d.

Our suppliers have their own terms and conditions.These will be sent with your confirmation and should be made aware to all party members.

Behaviour - All activity suppliers are aware that you are on a hen/stag party. They know that the emphasis is on fun but have the right to terminate any activity, transport or accommodation for dangerous, violent or inappropriate behaviour. If so, your insurance will be invalidated and no refund will be given. The Stag and Hen Company will accept no liability for any incident that occurs by any of the group whilst under the influence of drink or drugs.

By booking with The Stag and Hen Company the person named on the booking form agrees to pay compensation to any supplier for any damage or disruption caused by any member of their group.

Any extras you incur directly with the supplier during your weekend i.e drinks, room upgrades etc must be paid for by you to the supplier at the time of supply. If failure to do so results in The Stag and Hen Company being charged by the supplier we will debit your payment card with the amount owing plus a 50 admin fee.



Insurance

All suppliers carry public liability insurance.

By booking with us you agree to insure each member of your group to fully cover against personal accident or injury, loss of baggage and personal property, if you need to cancel and curtailment. If you do not to take out travel insurance suitable for your itinerary, you hereby agree to indemnify The Stag and Hen Company against any claim, loss or injury. Activities may contain an element of risk and by booking with The Stag and Hen Company you assume the risk.


We do not sell travel insurance. Links to on-line insurance companies that offer a range of products can be found at the bottom of this page.


Liability

We can accept no liability whatsoever for any death, personal injury, loss or damage of any kind, unless caused by our own negligence. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by English law and the exclusive jurisdiction of the English Courts.


Venue rules

Individual venues will have their own house rules which will be explained to you and must be followed.



Security Deposits

Some hotels and venues require a security deposit or behaviour bond. If a deposit or bond is required we will advise you and will be payable by cash or credit card on arrival directly to the supplier.



Complaints

If you have a problem or complaint on the day, please bring it to the attention of the host or event manager at the venue as soon as possible so they have a chance to put matters right. If you are still unhappy please write to us within 14 days of the event with your complaint and we will take the matter up with our supplier.



Company Details:

The Stag and Hen Company, 15 Underleaf Way, Bath. BA2 8SR

Tel - 0844 804 5370. Fax - 01761 502222

Partners: John Baldock - Helen Baldock